You have a max of 7 days to make an exchange. You must send back or request for exchange and postmark your exchange packages within 7 days after the received date. No request for exchange made after 7 days from the receive date will be accepted. You can only exchange items that are unwashed, undamaged, have the original tags attached. The following items cannot be exchanged: inner wears (i.e bodysuits, lingerie, swimwear, boxers, bras etc) jewelry, beauty and accessories (except scarves, bags,). We cannot offer exchange on cosmetics if the hygienic seal has been broken. We gladly accept returns within 7 days of receipt for most items in new condition.